FAQ
Product Information:
What are the technical specifications of our cables?
What are the technical specifications of our cables?
All our data cables are USB2.0, with a data transfer rate of 480Mbps. They're designed for optimal performance and durability.
Are these cables safe for my devices and credit cards?
Are these cables safe for my devices and credit cards?
Absolutely! Our cables are rigorously tested to ensure they're completely safe for all your devices. They won't interfere with credit cards or cause any data loss. Your security is our priority.
What are these cables structure and transmission rate?
What are these cables structure and transmission rate?
All of our data cables are USB2.0, and the data transfer rate is 480Mbs.
Shipping & Delivery:
Do you ship internationally?
Do you ship internationally?
Yes! We ship worldwide. International shipping costs apply and will be calculated at checkout. Keep an eye out for our frequent discounts and promotions for the best deals!
How long will my order take to arrive?
How long will my order take to arrive?
• Domestic orders: 5-7 business days
• International orders: 7-18 days
Exact delivery details will be in your confirmation email.
Which shipping carriers do you use?
Which shipping carriers do you use?
We partner with all major carriers and local courier services. You'll choose your preferred delivery method during checkout.
Returns & Customer Support:
What's your return policy?
What's your return policy?
We offer a 30-day money-back guarantee. If you're unsatisfied for any reason, simply return the product within 30 days of delivery for a full refund. Visit our Returns page for more details.
Who can I contact with product questions?
Who can I contact with product questions?
Our expert support team is here to help! Check out our Contact Us page for all available support channels, including live chat, email, and phone options.
Policies
How do you protect my personal and payment information?
How do you protect my personal and payment information?
Our store is powered by Shopify, which uses industry-standard SSL encryption to protect all data. We never store your full credit card information, and Shopify ensures compliance with PCI DSS for secure payment processing.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), Shop Pay, PayPal, Apple Pay, and Google Pay. Shopify securely handles all transactions.
Do you offer a warranty on your products?
Do you offer a warranty on your products?
All our products come with a 30-day warranty against defects.
How can I track my order?
How can I track my order?
Once your order ships, you'll receive an automated email with tracking information. You can also log into your account on our Shopify store to view real-time order status and tracking details.
How do you handle damaged or incorrect items?
How do you handle damaged or incorrect items?
If you receive a damaged or incorrect item, please contact our customer service within 48 hours. We'll arrange for a replacement or refund through Shopify's order management system.
What is your sustainability policy?
What is your sustainability policy?
We're committed to reducing our environmental impact. We use minimal packaging where possible and are exploring eco-friendly options.